Shipping Policy
Shipping coverage
We offer free shipping for all the products we sold on our website to the continental 48 states.The orders outside the area we mentioned above, such as Alaska, Hawaii, Puerto Rico, US territories, or International will be required to pay a surcharge.
- International Orders: International shipping is available however please note that taxes, customs, and handling fees are likely to be charged by the authority or freight company, we are not responsible for these potential costs. Meanwhile it is also not included in the product price. You may find the automatically calculated price on the checkout page. We usually dispatch the parcel in 1 to 3 days. The delivery speed is based on the exact efficiency of the carrier you chose. International orders are not returnable.
Local pickup:
Local pick-up service is available. Located in Katy and Houston, TX, USA. You are welcome to drive by and take a look. Call or email us before your visit therefore we can give you the address. Customers also need to bring up the purchase certificate as a successful ordering notification email/SMS including the order number and personal information so that we can confirm you are the buyer.
Business Time: 9 AM-4 PM, Mon-Fri excluding official holidays.
Estimated time of arrival:
We will ship the item out as fast as we can, that's why we don't carry expedited shipping services.
Regularly, we will take 0-1 days to ship out the national orders. Orders placed before 3 PM CST will be shipped out the same day (Not for holiday orders). The orders may reach your address within 2- 5 days.
Nevertheless delays may occur due to uncontrollable factors, especially during some big holidays or extreme weather. We sincerely suggest you make an order earlier to avoid the late arrival. Again, sincerely appreciate your patience and understanding。
In some cases, USPS will grab the package away without scanning the shipping label, resulting in no update in their system and you are unable to track the item. We totally understand your worries, it's afraid that you may need to call the local post office first. Here is USPS hotline: 1 (800) 275-8777
Damaged item during transit:
In past business experience, most instances are going to be in perfect condition, while we cant promise no more damaged products because the shipping process is beyond our control. If possible, receive the item to delivery guys face. Please do not sign for the package wrap that came in torn/damaged. Take clear pictures as proof and email us for further help.